Refund policy

Version of 27 August 2026

This policy states plainly when we refund and when we do not. It applies to Fybroo subscriptions and to the setup of your website.

1. Annual subscription

We refund the annual fee in full if you ask within 14 days of payment and the website has not yet been published. Once published, you can cancel at any time — the subscription stops renewing and the site stays up until the end of the period already paid — but that period is not refunded.

2. Website setup

Setup is charged once per website and pays for work done by hand: the copy, the photographs, the calendars and the address. If you change your mind before we build it, we refund it in full. Once built and handed over for you to see, it is not refundable, even if you decide not to continue with the subscription.

3. Renewals

We email you before each annual renewal. If a renewal slips past you and you tell us within 14 days, we refund it and cancel — there is nothing to argue about over a renewal you did not want.

4. When something goes wrong on our side

If the service is unavailable through our fault for long enough to harm your business, talk to us. We handle it case by case, and the answer may be to extend your subscription or to refund the proportional part.

5. How to ask

Write to the support contact below, from your account email, saying what you want and why. We reply within 48 hours. Refunds go back to the payment method you used and appear, depending on your bank, five to ten working days later.